• Jack Sharp

Technology will not replace jobs. Here’s why

By 2025, automation is expected to displace 22.7 million jobs across America. In the UK, it’s expected that more than four million workers will be displaced in the next decade. Scary numbers, we know.

But, there’s a key word in the statements above that suggests all is not lost: displacement. Jobs will not be lost, humans will not be replaced. Instead, industries will transform. Here’s what to expect.

New job roles are defined everyday

In the technology sector, there’s an ever-widening skills gap occurring. The entire industry relies on innovation. It relies on exploring unchartered territory, territory many still don’t understand. And as a result, we’re constantly birthing new job roles.

This is a positive step forward. As we begin to automate the mundane HR-related jobs that exist, we recruit for data scientists and engineers. In fact, it’s estimated that 1.4 million computing and engineering positions will need to be filled by 2020.

The issue, however, is that HR and admin roles can be easily taught and understood without the need for formal education. Engineering roles are more complex. They require a level of understanding that cannot be grasped during the on boarding stage, and we’re struggling to find worthy candidates.

But as we being to educate the next generation of workers about technology, the gap will narrow, and more people will find themselves in more diverse job roles and less tedious, mind-melting administration roles.

Until machines are emotionally intelligent, humans are a necessity

By 2019, automation will transform every job category by at least one quarter. The fact is, the ‘back end’ of working (the everyday tasks like administration, documenting etc…) will be replaced. But this leaves us with an abundance of time to focus on what matters: Customers.

The truth is: People trust people, not machines. People buy from people, not robots. Sales and customer service roles, then, will greatly improve. HR managers won’t be replaced by machines, they’ll have more time to speak with clients and understand their needs. Relationships will flourish and more deals will be closed. Technology cannot replace emotional intelligence. Humans are forever the face of any company, technology will just keep the engine running.

The public sector is safe

Imagine voting in a robotic MP. Imagine surgery performed by a machine. A police-bot cannot arrest a human. Public sector roles will forever remain human. Doctors must build trust with patients, politicians the same.

However, booking in criminals to a station, filing patient records and mitigating debates could all be automated. 250,000 public sector administration jobs are at risk in the UK, but it shouldn’t be a concern. It might even lead to more police officers on the street and more doctors in hospitals. These jobs are irreplaceable, and admin staff displaced by technology will see themselves in more dynamic roles.

Learning from history

We’ve been through an industrial revolution before, and the Luddites are a perfect example. The fact of the matter is, technology will replace some jobs. But this is no concern. Working with technology only makes your role more efficient and less time consuming. It means you have more time for creation and customers, which are what really matters.

Technology, then, is to be worked with, not feared. All it takes it your ability to adapt in your job role to ensure you provide value. Build relationships and speak with customers. Bring new tools to your company and find out how to implement them. This way, you won’t be pushed out of your role, but instead valued as someone with a lot to offer.

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